Shipping policy
SHIPPING POLICY
Complimentary Worldwide Shipping
At MENIELLE, we are pleased to offer complimentary shipping on all orders worldwide.
Each order is carefully processed and prepared before shipment to ensure it meets our quality standards.
Order Processing
Orders are processed Monday through Friday, excluding public holidays.
Please allow 1–5 business days for order processing before shipment. During collection launches, promotional periods, and holidays, processing times may be slightly extended.
Once an order has been placed, we begin preparing it for fulfillment. For this reason, we are unable to guarantee order cancellations or modifications after purchase. If you need assistance with your order, please contact us as soon as possible at:
Estimated Delivery Times
Delivery times vary depending on the destination country and local carrier operations.
Estimated shipping times:
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Europe: 7–14 business days
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United States: 7–15 business days
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Canada: 7–15 business days
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Central America: 10–25 business days
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Australia & New Zealand: 10–26 business days
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Rest of the World: 11–30 business days
Please note that these delivery estimates are not guaranteed and may vary due to customs procedures, weather conditions, transportation disruptions, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
You can monitor your shipment's progress at any time using the tracking number provided.
Customs, Duties & Delays
Depending on your country, customs inspections or import procedures may occasionally result in additional delivery time.
MENIELLE is not responsible for delays caused by customs authorities, shipping carriers, or events beyond our reasonable control.
Our Commitment
We understand the excitement of receiving your order and are committed to making the experience as smooth as possible.
If you have any questions regarding your shipment, our team will be happy to assist you at: