Privacy policy

PRIVACY POLICY

Last updated: May 2026

1. DATA CONTROLLER

This Privacy Policy explains how MENIELLE collects, uses, and protects your personal information when you visit or make a purchase through our website.

Data Controller:

For any questions regarding this Privacy Policy or the processing of your personal data, you may contact us using the email address above.

2. INFORMATION WE COLLECT

We may collect and process the following categories of personal information:

  • Identification information (name, surname)

  • Contact information (email address, telephone number)

  • Shipping and billing address

  • Payment-related information

  • Order history

  • Communications with customer service

  • Technical information such as IP address, browser type, device information, and website usage data

  • Marketing preferences

3. PURPOSE OF PROCESSING YOUR DATA

We process your personal data for the following purposes:

Order Fulfillment

To process and deliver your orders, manage payments, issue invoices, and provide customer support.

Account Management

To create and manage your customer account when applicable.

Marketing Communications

To send newsletters, promotions, product launches, and other marketing communications when you have provided your consent.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Website Improvement

To analyze website usage, improve user experience, detect technical issues, and prevent fraud.

Legal Compliance

To comply with legal obligations, accounting requirements, tax regulations, and consumer protection laws.

4. LEGAL BASIS FOR PROCESSING

We process your personal data based on one or more of the following legal grounds:

  • Performance of a contract when processing your orders.

  • Compliance with legal obligations.

  • Your consent for marketing communications and certain cookies.

  • Our legitimate interests in improving our services, ensuring website security, and preventing fraud.

5. DATA RETENTION

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal obligations.

Order and invoicing information may be retained for the periods required by applicable tax and accounting laws.

Marketing data will be retained until you withdraw your consent or unsubscribe from our communications.

6. SHARING OF PERSONAL DATA

We may share your information with trusted third-party service providers necessary for operating our business, including:

  • Shopify (e-commerce platform)

  • Payment service providers

  • Shipping and logistics providers

  • Email marketing providers

  • Analytics providers

  • Professional advisors when legally required

These providers process personal data only to the extent necessary to perform their services.

7. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where such transfers occur, appropriate safeguards will be implemented in accordance with applicable data protection laws, including the use of Standard Contractual Clauses approved by the European Commission where required.

8. YOUR RIGHTS

Under applicable data protection laws, you may have the right to:

  • Access your personal data.

  • Rectify inaccurate information.

  • Request deletion of your data.

  • Restrict processing.

  • Object to processing.

  • Request data portability.

  • Withdraw consent at any time.

  • Lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact:

menielle.admin@gmail.com

We may request proof of identity before responding to your request.

9. DATA SECURITY

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet can be guaranteed as completely secure.

10. COOKIES

Our website uses cookies and similar technologies to improve functionality, analyze website performance, personalize content, and provide marketing features.

For more information, please consult our Cookie Policy.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.

Any updates will be published on this page with the revised "Last updated" date.

13. CONTACT

If you have any questions regarding this Privacy Policy or how your personal data is handled, please contact:

Email: menielle.admin@gmail.com
Website: menielle.com